Convenient
Convenience sets the foundation for any possibilities.
To meet the standard of Being Convenient,our expert teams make strict demands on themselves.
Booking
  • Given that vessel allocation is available and booking information provided is complete and comprehensive, booking confirmation turn time will be two working hours for both standard dry and reefer cargo,
  • and two working days for both hazardous and awkward(OOG)cargo.
Equipment Release
  • Equipment will be reserved for pickup within 48 hours after customer's request for equipment pickup has been confirmed.
Counter Service
  • Service procedure will be completed within fifteen minutes upon arrival at service counter(only applicable for regions with counter service).
B/L Releasing
  • Original Bill of Lading will be ready within one working day after the vessel departure,under the condition that shipping instructions have been submitted in a timely and proper manner.
Invoicing
  • Invoice will be available within one working day after the vessel departure,under the condition that invoice information received is accurate and timely.
Reliable
To maintain one's leadership in the ever-changing global market,only a reliable business partner can unravel and complex situation based on your needs. Our logistic experts are dedicated to marking COSCO Shipping Lines your most reliable partner,to help you grip the full picture of the market.
Transshipment
  • Connection voyage will be available online at our website (lines.coscoshipping.com) one day prior to cargo arriving at the trans-shipment port.
  • Tran-shipment results will be available online one day after cargo departs from transshipment port.
  • Our goal is cargo that moves through a transshipment port with target of seven days but no longer than fourteen days maximum.
Arrival Notice
  • Arrival notice will be delivered one day prior to cargo arrival.
Issues Resolution
  • Invoice disputes will be resolved within five working days.
  • Commercial disputes with clear facts will be handled within seven working days.
  • Complaint resolution(following receipt of complaint) will be provided within five working days.
Safe
COSCO Shipping Lines takes good care of every single step in cargo delivering.Safety,not only a code of conduct of COSCO Shipping Lines,is also our promise.
Storage yard safety - check
Stevedore handling
Service routes real - time monitoring
Dangerous cargo whole - process monitoring
Trust Your Cargo With Us!
Your concern is our real concern.
DOOR TO DOOR Supply - Chain Solution More
Deliver a home for you More
  • Customer Service Hotline in China
  • 4009 601919
  • Welcome to follow the Official Wechat Account of COSCO SHIPPING Lines
  • E-BUSINESS
  • CIIE service